Shipping policy

Manchester Ouds Shipping Policy

1. Shipping Locations

  • We currently ship across the UK and internationally to selected countries.
  • Please check if your location is eligible for shipping at checkout. For any specific location inquiries, feel free to contact our customer service.

2. Processing Time

  • Orders are typically processed within 1-2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has shipped, along with a tracking number if available.

3. Shipping Rates

  • UK Orders: We offer standard and expedited shipping options. Standard shipping is free on orders over £50, while a nominal fee applies to orders below £50.
  • International Orders: Shipping rates vary based on the destination and shipping option selected. International customers are responsible for any customs duties or taxes.

4. Delivery Timeframes

  • UK Standard Shipping: 2-5 business days.
  • UK Expedited Shipping: 1-2 business days.
  • International Shipping: Estimated 7-15 business days, depending on the destination.
  • Please note that delivery times may be affected by external factors beyond our control, such as customs delays or public holidays.

5. Tracking Your Order

  • For orders with tracking, you’ll receive a tracking number in your confirmation email. You can track your shipment on our website or via the courier’s tracking portal.
  • If you experience any issues with tracking, please reach out to us, and we’ll be happy to assist.

6. Lost or Delayed Packages

  • If your package hasn’t arrived within the expected timeframe, please contact our customer support team for assistance. We will work with the shipping carrier to resolve any issues as quickly as possible.
  • In cases where packages are marked as delivered but not received, we recommend checking with neighbors or your local post office.

7. Returns and Exchanges

  • For information about returns or exchanges, please see our Return Policy page or contact customer service.