Shipping Policy

At Manchester Ouds Ltd, we aim to dispatch all orders quickly and securely to ensure your products arrive safely.

Order Processing

Orders are usually processed within 1–2 working days. Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, promotions, or product launches, processing times may be slightly longer.

United Kingdom Delivery

We offer tracked delivery services throughout the United Kingdom.

Estimated delivery times:

  • Standard Delivery: 2–4 working days

  • Express Delivery: 1–2 working days (where available)

Delivery times are estimates and are not guaranteed.

International Delivery

We ship to selected international destinations. Delivery times vary depending on the destination country and local customs procedures.

International delivery estimates:

  • Europe: 3–10 working days

  • Rest of World: 5–15 working days

Delivery times may be affected by customs clearance, local postal services, or other factors outside our control.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, or local charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Manchester Ouds Ltd is not responsible for delays caused by customs authorities.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including:

  • Courier delays

  • Severe weather conditions

  • Customs inspections

  • Industrial action

  • High seasonal demand

Manchester Ouds Ltd cannot accept liability for delays caused by third-party delivery providers.

Incorrect Addresses

Customers are responsible for providing accurate delivery information.

If an incorrect address is supplied and the parcel is returned to us, additional shipping charges may apply to resend the order.

Lost or Missing Parcels

If your UK order has not arrived within 15 working days of dispatch, please contact us.

For international orders, please allow up to 30 working days from dispatch before reporting a parcel as lost.

Where appropriate, we may offer a replacement or refund following an investigation with the delivery provider.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging and products.

We will investigate the matter and, where appropriate, offer a replacement or refund.

Restricted Products

Certain fragrance products may be subject to shipping restrictions due to carrier regulations relating to alcohol-based products.

In some cases, additional shipping charges or alternative shipping methods may be required. If this occurs, we will contact you before dispatching your order.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Manchester Ouds Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: manchesterouds@gmail.com